Customer Support Services
If your business has stores across the world, or your online business ships your products across borders, you’ll know your customers can come from any part of the world and at any time. Our multilingual customer support service provides communication to the section of your customers that aren’t being heard without getting stuck behind language barriers or adding a ton of headcount.
How Customer Support Works
1. Business Strategy
Understanding your business strategy and who your end users are is the first step for us to start with understand what kind of customer support you are seeking : over the phone or over the web.
2. Project Scope
Whether you are running an active support page for your app or you are running a popular retail commerce platform, the skills needed for customer support for both cases are different. We create a project scope addressing these variables so that there are no surprises in the contract.
Depending on the preferences of your company, we advise the use of certain CRMs which are best fit for your business. These CRMs are important for us to define our KPIs.
4. Knowledge Base
We help you create a knowledge base which is a collection of documentation that typically includes answers to frequently asked questions, how-to-guides, and troubleshooting instructions. Translating this information in various languages makes it easier for your customers to find answers on their own while helping other experts in the team maintain consistent answers.
We work with you to establish rules of engagement in the community or during customer support and we abide by those rules diligently.
6. Social Channels
Apart from helping you manage your support needs, Linguavista also provides social media management service as part of our Customer Support services.
Come, Say Hello!
If you are interested in starting your new website localization project with us or are simply interested in a free quote, please reach out to us below.
Launching The World’s Most Popular Trading Platform In Japan
Linguavista helped MetaQuotes launch MetaTrader, the world’s most popular trading platform, in Japanese in a cost-effective and timely fashion. With over a million words at stake, learn how we helped MetaTrader launch in Japan.
Customer Relationship Management
Different countries produce different cultures, and countries with different cultures mean customers with different needs. With our support, your customers will instantly reap the benefits of world-class service, improvements in ease, effectiveness, and emotion of their support experience.